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RETURN POLICY
Satisfaction Warranty
Our satisfaction warranty lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned, including, but not limited to:
There are certain situations where only partial refunds are granted (if applicable)
Items that are not returned to us in like-new condition, are damaged due to ti misuse, missing the original packaging or any accessories they came with, will incur a 20% restocking fee.
You will be responsible for the cost of shipping back the merchandise for a full refund. Shipping costs are non-refundable.
Factory defects
We offer a 90-day factory defect warranty. Hinges and moving parts are not covered by the warranty.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
INSTRUCTIONS FOR REFUND
Contact our support department at orders@singtech.us for assistance.
To process your return, the item must be in like-new condition, in the original packaging, and with all the accessories it came with (if applicable). Items that don't meet these conditions will incur a 20% restocking fee.
After the item is inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@singtech.us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at orders@singtech.us and send your item to:
Singtech Inc. -RETURNS
9543 Heinrich Hertz Dr, Suite 5, San Diego CA 92154
Shipping
To return your product, you should mail your product to:
Singtech Inc. -RETURNS
9543 Heinrich Hertz Dr, Suite 5, San Diego CA 92154
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Please protect the product adequately before shipping.
We don’t guarantee that we will receive your returned item, and will not be liable for any unreturned items due to shipping.
Unclaimed Packages
You will also be responsible for paying for your shipping if you don't claim the package, and it is subsequently sent back to us by the shipping company, or if you submitted the wrong address in your order.
We reserve the right to change these terms without notice.